SHIPPING & DELIVERY

WE SHIP THROUGHOUT INDIA & INTERNATIONALLY. 

INTERNATIONAL CUSTOMERS PLEASE REFER TO: International Buyers

Normal Shipping

Free above 999/-

Orders below 999/- will attract shipping charges based on the delivery location and it will be automatically calculated during checkout.

Prepaid Priority Shipping

INR 250/- to INR 500/-

Please reach out to us at help@quillsandspills.in with your order details once the order is placed for availing a priority shipping. Please note this will be over & above the shipping cost. 

  • All Orders are shipped within 3 – 5 working days from date of payment.
  • The orders shall be processed only after receiving the payment as per the payment method selected by you during checkout. In case if you face any difficulties during checkout kindly reach out to us at help@quillsandspills.in

  • Once the product is dispatched, we will be intimating the tracking details along with the website to track the shipment within 24- 48 hours of dispatch.
  • All orders are shipped to the address as updated by the customers during checkout, until there is change of address which needs to be communicated to us via email (help@quillsandspills.in) within 12 hours of placing order; Once the orders are shipped we will not take responsibility in re routing the parcel to the changed location. Please note only mail communications are accepted for us to have a central tracking mechanism.

  • Incase if the customer requires a shipping at a delayed date it is the responsibility of the customer to inform us within 12 hours of placing order. Where the customer fails to inform us about the same, we will not take any responsibility for such parcels. (This includes non availability of the receiver, address change etc)
  • The following is the estimated Delivery schedule (In days). Please note this is just an indication and approximate timelines and any delays would be handled on a case to case basis:

Ready in stock items (Jewellery, Sarees, Return Gifts etc) Estimated delivery schedule - 

  • TN [3-5 working days], 
  • South India [3-5 working days], 
  • Rest of India [5-7 working days]
  • North Eastern India & Northern most India [7-10 Working days]

If a product is a PRE ORDER then we will intimate the timelines while placing the order.

  • Quills & Spills will not take any responsibility for the delay in the logistics, However we will follow up to make sure the parcel reaches you.

  • Please note that the regular or daily tracking of the parcel is the responsibility of the customer through the link & tracking number provided via email. We will be providing the necessary guidance incase if any customer faces any difficulty in the same.
  • Kindly reach out to us if your package doesn’t reach you within the specified time frame. Please note that it is the responsibility of the customer  to provide the correct shipping details, we will not be responsible for any delays due to incorrect shipping address provided by the customer.
  • We expect the customers to make sure there is someone at the receiving end to collect the parcel in order to avoid delay in the delivery of parcels.

  • IMPORTANT NOTE: Under normal circumstances there will be no calls made by the delivery person if no one is available to receive the parcel at the time of delivery. Generally 3 attempts are made for delivery. Incase of non availability of the customer on all the 3 times, the package will be kept at the delivery hub for a few days. In such cases, it is the responsibility of the customer to contact the delivery hub and get the parcels delivered, Incase if no one has contacted them , the package shall be sent back to the address of origin. 
  • Return of Packages & Reshipping: In case of parcel being returned due to non availability/non reachability of the customer, the reshipping cost has to be borne by the customer. Our team will reach out to you with the reshipping cost and the product will be reshipped once the same is paid.
  • Unboxing Video: For every shipment, an unboxing video and photos of the order from package opening is a must to claim any transit damage/loss/replacement.